Order Process
In 6 easy steps we will create the finest customised sportswear available - and your team will have its identity! At any stage in the ordering process you can contact your Cstomer Service Representative for questions and updates. A printer friendly version of this information is available.
Step 1 - Quote
Let your Customer Service Representative know what models and features you are interested in, and the approximate quantities of each. We will respond with a quote based on the exact requirements of your team.More details >>
Fill out our quote request form, or contact us. Your Customer Service Representative will work with you to understand your requirements, answer your questions, and help you select the models and options best suited to your team's needs. At this stage we only need a rough indication of models and quantities - we do not need to know exact details and sizes until Step 2.
Each F2P customised sportswear design creates a totally unique team identity. So we will develop a quote uniquely tailored to your team's exact requirements.
Upon request we can send you samples - so you can see firsthand our uncompromising quality and the various technical features of our fabrics and garments. See our Samples policy.
Indicate if the design work will be done by one of F2P's experienced designers, or by your own designer. See our Design Details and Design Fees.
Our quote is totally obligation free. See our Terms & Conditions.
Each F2P customised sportswear design creates a totally unique team identity. So we will develop a quote uniquely tailored to your team's exact requirements.
Upon request we can send you samples - so you can see firsthand our uncompromising quality and the various technical features of our fabrics and garments. See our Samples policy.
Indicate if the design work will be done by one of F2P's experienced designers, or by your own designer. See our Design Details and Design Fees.
Our quote is totally obligation free. See our Terms & Conditions.
Step 2 - Order Form
Complete the order form by selecting your F2P customised sportswear models, and the quantities and sizes you would like of each.More details >>
Your Customer Service Representative will help you with any questions or clarifications needed for you to complete the order form. We will work with you to make sure your order form has the models and options best suited to your team's needs.
We will help you with sizing information and optimal fit via our sizing charts. Upon and request we can also send you a Fit-Kit with range of samples for fitting and sizing purposes. See our Samples policy.
The order form shows the final models, options, sizes and quantities of your team's order. Please fill out the order form carefully; changes cannot be made to your order from this point onwards. See our Terms & Conditions.
We will help you with sizing information and optimal fit via our sizing charts. Upon and request we can also send you a Fit-Kit with range of samples for fitting and sizing purposes. See our Samples policy.
The order form shows the final models, options, sizes and quantities of your team's order. Please fill out the order form carefully; changes cannot be made to your order from this point onwards. See our Terms & Conditions.
Step 3 - Deposit
We will send you an invoice for the 50% deposit based on your team's order form details. Once the deposit payment is made work can be initiated on your team's customised sportswear order.More details >>
Your team's F2P sportswear will be 100% customised and only of use to your team members. The 50% deposit is thus non-refundable. See our Terms & Conditions.
Payment can be made via cash, cheque, bank transfer, credit card or PayPal (depending on your country).
Payment can be made via cash, cheque, bank transfer, credit card or PayPal (depending on your country).
Step 4 - Design
Brief us on your team's design ideas and requirements. One of our creative designers will develop a draft design for your comments and further development. Once you are completely satisfied, approve the final design.More details >>
Some customers give us a very detailed briefing with photos, drawings and logos etc. Others give us a vague idea of what they would like and look to us for creativity. At F2P we offer a full design service, so we are happy to deal with whatever approach works best for your team. We turn your ideas into reality! See our Design Details and Design Fees.
In some cases our customers prefer to do the design work themselves. We will provide you with the relevant templates and guidelines (all design work provided must meet F2P's technical requirements).
Please make sure you are happy with the design you that approve; changes cannot be made to the design from this point onwards. See our Terms & Conditions.
In some cases our customers prefer to do the design work themselves. We will provide you with the relevant templates and guidelines (all design work provided must meet F2P's technical requirements).
Please make sure you are happy with the design you that approve; changes cannot be made to the design from this point onwards. See our Terms & Conditions.
Step 5 - Printing and Construction
The pure customisation and advanced construction process will begin for your team's order. Lead-time calculation commences from this point and usually takes 6 to 8 weeks. We will keep you updated on the progress of your order.More details >>
Upon receipt of the 50% deposit, approval of the design and confirmation of the order form our production team will set to work making your team-defining sportswear.
To be fair to all customers our orders are handled on a first-come-first-served basis.
Please notify your Customer Service Representative if you are working towards a particular event or deadline. While our Customer Service, Design and Production Teams will make every effort to accommodate your urgent requirements, each order is subject to the existing production schedule. See our Terms & Conditions.
To be fair to all customers our orders are handled on a first-come-first-served basis.
Please notify your Customer Service Representative if you are working towards a particular event or deadline. While our Customer Service, Design and Production Teams will make every effort to accommodate your urgent requirements, each order is subject to the existing production schedule. See our Terms & Conditions.
Step 6 - Delivery and Balance Payment
We will send you an invoice for the balance 50% payment; this is payable upon delivery of your order. Your team-defining customised sportswear will be delivered to your door.More details >>
Please prepare to make payment upon delivery. Depending on your country payment can be made via cash, cheque, bank transfer, credit card or PayPal.
Your team's customised sportswear comes with a full one year F2P Quality-Plus Guarantee. See our Terms & Conditions.
We welcome your team member's feedback on the look, quality and performance of their new F2P Customised Sportswear.
Your team's customised sportswear comes with a full one year F2P Quality-Plus Guarantee. See our Terms & Conditions.
We welcome your team member's feedback on the look, quality and performance of their new F2P Customised Sportswear.
World-Wide Orders
We have satisfied customers all over the world!. No matter where you are, F2P can bring pure customisation to your team - and wordwide shipping is FREE! Just contact us by email or telephone. See our Terms & Conditions.
